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Refund and Return Policy

Last updated: 20/07/2026

This policy applies to digital products purchased through the techpromaster.com Market Place (such as website templates).

1. Nature of Digital Products

All products sold in our Market Place are digital downloads delivered electronically. Because these files can be downloaded, copied, and used immediately, they are treated differently from physical goods when it comes to returns.

2. Refund Eligibility

We will offer a full or partial refund if:

  • You were charged more than once for the same order (duplicate transaction)
  • The file you received is corrupted, incomplete, or does not function as described on the product page, and our support team is unable to resolve the issue
  • The product delivered is materially different from what was advertised

To request a refund under these conditions, contact us within [7 days] of your purchase date at techpromaster254@gmail.com, including your order number and a description of the issue.

3. Non-Refundable Situations

Refunds will generally not be granted if:

  • You simply changed your mind after downloading the product
  • You made an error in your purchase decision (e.g., wrong theme for your needs) that isn’t due to a defect
  • The product has already been substantially used, customized, or deployed to a live site
  • You did not have the technical requirements (e.g., correct WordPress/plugin version) stated on the product page and did not ask us before purchase

4. How to Request a Refund

  1. Email techpromaster254@gmail.com with your order number, the product name, and the reason for your request.
  2. Our team will review your request within [X business days].
  3. If approved, refunds are issued to your original payment method and may take additional time to appear, depending on your bank or payment provider.

5. Cancellations

Because digital products are delivered instantly upon purchase, orders generally cannot be cancelled once the download link has been issued. If you believe you were charged in error, contact us immediately.

6. Chargebacks

Please contact us before filing a chargeback with your bank or card provider — most issues can be resolved faster directly with our support team.

7. Contact Us

For any questions about this policy or to request a refund:

Tech Pro Master Email: techpromaster254@gmail.com